Refund policy

Return & Refund Policy

Last Updated: October 16, 2026

At Snagtopia, customer satisfaction is important to us! We want you to love every find you snag from our store. If something isn't right with your order, we're here to help.

1. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return:

  • Items must be unused, unworn, and in their original condition.

  • Items must include their original packaging and accessories, when applicable.

  • Proof of purchase or an order number is required.

To request a return, please contact our customer support team before sending any items back.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged, defective, or incorrect item, if available

We'll review your request and work toward an appropriate resolution, which may include a replacement, refund, or return.

3. Non-Returnable Items

For health, hygiene, and safety reasons, certain items may not be eligible for change-of-mind returns, including:

  • Personal care and hygiene products that have been opened

  • Used or damaged items, unless they arrived defective

  • Personalized or custom-made products

  • Gift cards

  • Items marked as final sale, where permitted by law and marketplace rules

This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

4. Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times vary depending on your bank or payment provider.

Original shipping charges may be nonrefundable for change-of-mind returns, where permitted.

5. Return Shipping

For returns due to a change of mind, customers may be responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, Snagtopia will provide an appropriate resolution without charging you for return shipping when required.

Please do not send items back to the address shown on your shipping label without first receiving return instructions.

6. Order Cancellations

We understand that plans change!

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before your order is processed or shipped.

Once an order has shipped, cancellation may no longer be possible.

7. Lost or Missing Packages

If your tracking information shows your package as delivered but you haven't received it, please check your delivery location and contact us.

We'll review the tracking information and help investigate the issue with the shipping carrier.

8. TikTok Shop Orders

Orders placed through our official TikTok Shop are subject to TikTok Shop's applicable return, refund, and buyer protection policies.

Customers who purchase through TikTok Shop may request eligible returns or refunds directly through their TikTok order details.

Where TikTok Shop policies provide additional protections or different requirements, those policies will apply.

9. Contact Us

Have a question about your return or refund?

Store Name: Snagtopia

Website: www.snagtopia.com

Email: customerservice@snagtopia.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Snagtopia — where the best finds are just a snag away!